SMLC Strategic Plan

1.  VOLUNTEER DRIVEN
      Develop our volunteers

Phase I

• Develop a volunteer manual

• Prepare a volunteer gaps analysis

• Define the role and hire a Volunteer Coordinator

  • Identify location-specific points of contact to assist with coordination of site visits

  • Individuals should have reach into the host community

Phase II

• Targeted recruiting of volunteers based on gaps analysis

• Develop interactive recruiting tools

• Volunteer lifecycle management: formalize volunteer onboarding process, training and follow up

Phase III

• Develop enrichment/ongoing education programs for current volunteers

• Continue to recruit new volunteers and recognize the contributions of current SMLC volunteers

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2.  PARTNERSHIPS
     Grow partnerships and outreach

Phase I

• Develop and pilot a model to grow community partnerships and outreach 

• Define the role and hire a Community Outreach Coordinator

Phase II

• Replicate Phase I model at other site locations

Phase III

• Evaluate progress and continuously improve partnership model

3.  STEWARDSHIP
      Develop relationships that fund and nourish our Clinic and its communities

Phase I

• Define SMLC operational model(s) and develop a funding model to support it, including a targeted mix of proposals, grants, fundraisers, community engagement opportunities and Diocesan contributions

• Benchmark other organizations and best practices

• Document community partnerships to inform a stewardship model and build upon established connections

Phase II

• Implement stewardship model

Phase III

• Evaluate and improve stewardship model

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4.  EXCELLENCE IN CARE
      Enhance breadth and quality of care

Phase I

• Define the role and hire a Patient Health Coach

• Identify and address gaps in patient care by building appropriate quality metrics to monitor these gaps

• Utilize data from comprehensive needs assessment to build site-specific partnerships for patient outreach

• Establish community needs assessment as part of our site selection process

• Increase number of patients and service sites

• Continue focus on continuing education and improvement for SMLC providers

Phase II

• Build on learning and successes from Phase I

Phase III

• Evaluate and improve on process

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5.  EXCELLENCE IN OPERATIONS
      Stewardship of our resources to form a resilient and flexible foundation that scales to
      meet the needs of our stakeholders and the strategic plan

Phase I

• Stakeholder Engagement

  • Develop a Communications Plan for each stakeholder constituency

  • Deploy Communications Plan and establish communications calendar

• Care Delivery Models

  • Evaluate care delivery models to determine a cost-effective model that is best suited for each of our local populations served

• Lower cost of care per patient by increasing number of patients

• Infrastructure: Vehicles, Facilities, Vendors, Equipment & Supplies

  • Warehouse expansion:  delivering space for Telehealth and office space for volunteers and staff to work

• Strategic Application of Technology

  • Continue to develop a Strategic Technology Plan that serves as a roadmap for digital transformation of SMLC’s operations

  • Continue to deploy, integrate, and expand utilization of technology

• Management Metrics / Key performance Indicators (KPIs) – identify and implement KPIs and manage to them

• Governance, Risk and Compliance (GRC)

  • Identify processes and procedures to help SMLC achieve its business objectives, address uncertainty and act with integrity and safe operations

Phase II

• Implement and continuously improve operations to deliver excellence

Phase III

• Utilize Balanced Score Card to evaluate performance against Strategic Plan and make course corrections as needed